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Applied Podcasts
The Leadership Series
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Talented, articulate leaders drive real progress in any industry. In the insurance world, the voices of these leaders resonate through tens of thousands of organizations. Applied Systems is pleased to bring you these voices in our Leadership Series, a collection of podcasts that feature insurance leaders telling their own stories and lending their perspectives on timely issues. |
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Brian Bartosh,
Principal, Top O’Michigan Insurance Agency, Alpena, MI
Not only does the use of Real Time save insurance agencies money, it saves time that is crucial to building relationships with clients, according to industry innovator Brian Bartosh. “That’s the difference in our client experience, we get away from transactions and get into more of a relationship building process,” Bartosh says. Click here to listen. |
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Robert G. Slocum,
Slocum Insurance Agency, Warwick, Rhode Island
Chairman, Agents Council for Technology (ACT)
Independent agents are poised for a major service breakthrough, says this key player in ACT's Real Time/Download Campaign. Hear how real time allows agencies to free up time so staff can better advise customers and be less task-oriented. "The more we automate those tasks and processes, the more time we have to do a good job for the customer," Slocum says. Click here to listen.
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Doug Johnston
Vice President, Partner Relations & Product Innovation,
Applied Systems, Inc.
Johnston’s passion for agency/company interface began when he was a teenager learning manual operations in his father’s agency. Now an industry authority in all things interface, Johnston considers the benefits of possible impending developments such as the introduction of carrier technology representatives and federally certified continuing education. Click here to listen. |
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Madelyn Flannagan
Vice President, Education and Research IIABA
What do Best Practices agencies do, and what can other agencies learn from them? "Customer service is their No. 1 priority. Overwhelmingly, they tell us that," Flannagan says. Hear her describe other qualities top agencies have in common, as well as some major challenges agencies face. Click here to listen. |
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Brady Polansky
Agency Operations Director, Westfield Insurance Group
"The new tools and technologies out there allow agencies to become much more efficient in how they process that business. The more efficient they become, the more money we can ultimately put to the bottom line." Polansky discusses how major bottom-line impact can result from even small improvements in communications efficiencies between agents/brokers and their carriers. Click here to listen. |
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Jeffrey M. Yates
Executive Director Agents Council for Technology (ACT)
"Independent agents have the best opportunity they've ever had. New technologies and other things are creating great opportunities for agents to move forward. It's a wonderful time for independent agents." Yates outlines ACT's latest strategic initiatives and must-do activities for agents and brokers. Click here to listen
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