Virus Scanning Software and TAM Series 7

Product: The Agency Manager - Series 7

Applied Systems, Inc. strongly encourages agencies to have a virus scanning solution, though we do not recommend or endorse any particular product. While we do encourage the use of a virus scanning program, please keep in mind that virus scanning concurrently with TAM may cause a performance degradation, as program files pulled from a network must first be scanned before they can be executed. Additionally, it is a good practice to check with the vendor of the antivirus software on a regular basis for updated virus definitions to ensure protection against the latest viruses.

The following are provided as a general guideline for antivirus software setup, but by no means does Applied Systems consider this to be the only and best way to run or configure your antivirus software:

Final notes regarding antivirus software, as well as the setting of file and/or folder exclusions in your antivirus software:
  1. It is best to suffer a little performance degradation than to open the gates to damaging viruses.
  2. Search the website of your antivirus software for information and recommendations on setting scan exclusions.
  3. Because some performance-related issues and errors that occur in TAM may be similar to those caused by opportunistic locking, also see the Opportunistic Locking and Byte Locking Errors document.
  4. Applied Systems takes no responsibility for any issues that may result from having received a virus on your system.

Known Issues Related to Virus Scanning Software

Listed below are a few of the problems reported by agencies running virus scan software concurrently with TAM.


"SPOOL32" Errors When Printing in TAM

This problem may be due to a conflict between TAM and the Virus Scan software. Set the recommended antivirus software file and/or folder exclusion to see if this corrects the problem. Click Here to see a Symantec article re: SPOOL32 errors and disabling antivirus software auto-protect and add-ins.


Station Locking or Hanging in Several Areas of the Program

Correct Station Configuration, Reconfigure Virus Software When TAM Is Running

Check the station's configuration to verify that it is set to Applied Systems recommendations. For more information, see the following workstation configuration documents:

This problem may also be due to a conflict between TAM and the Virus Scan software. Set the recommended antivirus software file and/or folder exclusion to see if this corrects the problem.

Click Here for more information.


"BGFILE" Errors or Station Locking Accessing TAM, or TAM Buttons Not Functioning

BGFILE records information regarding all users who sign into The Agency Manager Program. Developed to track licensed users and their movement through the program, it is also monitors users not exiting the software properly. It runs in relation to the Unlock utility.

BGFILE errors may occur when the file becomes corrupted or inaccessible. Corruption of BGFILE.BG may be caused by virus scanning software on the network. Reconfigure the software to exclude scanning of the AS_LOCK folder to see if this corrects the problem.

Click Here for more information.


Also see the following Knowledge Base articles related to antivirus software:

Last Revised: March 20, 2008 01:20 PM

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