Applied Systems, Inc. strongly encourages agencies to have a virus scanning solution, though we do not recommend or endorse any particular product. While we do encourage the use of a virus scanning program, please keep in mind that virus scanning concurrently with TAM may cause a performance degradation, as program files pulled from a network must first be scanned before they can be executed. Additionally, it is a good practice to check with the vendor of the antivirus software on a regular basis for updated virus definitions to ensure protection against the latest viruses.
The following are provided as a general guideline for antivirus software setup, but by no means does Applied Systems consider this to be the only and best way to run or configure your antivirus software:
Warning: No exclusions should be set unless your system is
stable and complete tape backups are completed successfully on a regular
It is recommended that exclusions be set in roughly the following order, though the order may change depending on your issue.
Note: Because the following are files or folders found on the network, it is recommended these exclusions be set within a server installation of antivirus software:
It is NOT recommended to exclude the following files and/or folders from your real-time virus scanning:
Listed below are a few of the problems reported by agencies running virus scan software concurrently with TAM.
This problem may be due to a conflict between TAM and the Virus Scan software. Set the recommended antivirus software file and/or folder exclusion to see if this corrects the problem. Click Here to see a Symantec article re: SPOOL32 errors and disabling antivirus software auto-protect and add-ins.
Check the station's configuration to verify that it is set to Applied Systems recommendations. For more information, see the following workstation configuration documents:
This problem may also be due to a conflict between TAM and the Virus Scan software. Set the recommended antivirus software file and/or folder exclusion to see if this corrects the problem.
Click Here for more information.
BGFILE records information regarding all users who sign into The Agency Manager Program. Developed to track licensed users and their movement through the program, it is also monitors users not exiting the software properly. It runs in relation to the Unlock utility.
BGFILE errors may occur when the file becomes corrupted or inaccessible. Corruption of BGFILE.BG may be caused by virus scanning software on the network. Reconfigure the software to exclude scanning of the AS_LOCK folder to see if this corrects the problem.
Click Here for more information.
Also see the following Knowledge Base articles related to antivirus software:
Last Revised: March 20, 2008 01:20 PMSWE14180
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