Help for hurricane victims

When Hurricane Katrina raged at the Gulf Coast on August 29, she left many insurance agents unable to tend to customers or conduct business normally, if at all. Applied Systems followed the lead of The Zutz Group of Wilmington, Delaware, to offer assistance to fellow agents in need. The Zutz Group asked Applied Systems to use our Web site to communicate that the agency was ready to assist any agents affected by the hurricane.

Immediately, other Applied Systems customers joined the relief effort and, to date, more than 50 agencies have offered office space, equipment, phone lines, trailers, and even their homes. One agent who is a licensed pilot offered to helicopter into the devastated area to transport people and supplies. When Hurricane Rita hit, the agencies reaffirmed their willingness to help.

In addition, Applied Systems has assisted several hurricane-affected agencies in going live on AppliedOnline, our Internet-based agency management systems. If Katrina or Rita interrupted your business, and you need to resume operating quickly and efficiently using TAMOnline or VisionOnline, please contact Client Solutions at 800-999-5368 or email [email protected].

Applied Systems would like to thank all the agencies that have offered time and resources to those in need.  We will continually update our �Agents Helping Agents� list with those who want to help. The list is available at http://www.appliedsystems.com/Katrina.aspx

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In this issue:

Help for hurricane victims

Mississippi agency live on TAM within a week after Katrina

TAM/Vision Development News

New TS technology

Don�t let this happen to you

Reminder: Notice for Novell NetWare 3.x and 4.x users

Did you know...?

Attention TENCon registrants

Share TAM tips and Vision valuables

Receiving multiple copies of Client Solutions News?

Do we have your attention?

On the road in October

Your Client Solutions Department

Applied Addresses and Phone Numbers

Mississippi agency live on TAM within a week after Katrina

On September 7, 2005, Pam Wellington of Wellington Associates, Inc., reported to Client Solutions Senior Sales Representative Sue Veen: �After Katrina, all we needed was power and our T1, and we were back in business.  We had TAM before we had phones! Talk about disaster planning!�

Wellington Associates--an Applied Systems customer since 1991 and a TAMOnline user since April 2003--was one of many agencies unable to open for business the day after Hurricane Katrina.  Once Pam Wellington was able to reopen, she knew that migrating to TAMOnline had been the right business decision.

Pam said: �I think everyone from California to Maine has been, or will be, affected by Hurricane Katrina.  Although our office in Jackson, Mississippi, did not receive near the devastation that southern Mississippi and New Orleans did, we were without power, phones, and gasoline for a week following the storm.  How comforting to know that our data and system were still accessible.  Since Wellington Associates has TAMOnline, we were able to send several employees to another location north of Jackson, forward our phones, and begin processing claims for our insureds.  It was as easy as finding a place with electricity and internet service.  Thank you, Applied Systems, for designing TAMOnline. We all sleep better at night.�

If you are considering migrating to AppliedOnline, now is the time to investigate.  Applied Systems is offering FREE migration from your LAN system to TAMOnline or VisionOnline, saving you at least $1,000. For more information, contact Client Solutions at 800-999-5368 or [email protected].

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TAM � Development News � Vision
Enhancements will be available soon in TAM 7.3 and Vision 3.3 updates.
For details, watch upcoming issues of Client Solutions News and Facts Express, and check www.appliedsystems.com.
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New TS technology

TAM 7.2 introduces IVANS Transformation Station's newest technology, WebDNA, which allows agency and user configurations to be stored on the TS servers. This technology provides tighter security for Transformation Station transactions and allows user credentials to be administered and maintained automatically by carriers if chosen.

Review this recorded webinar to learn changes in the latest TAM update, as well as changes to daily workflow and administration of your TS account: Webinar.

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Reminder: Notice for Novell NetWare 3.x and 4.x users

With the upcoming release of TAM 7.3, Applied Systems will require long filename support for all NetWare volumes that hold TAM executables and/or data. Special considerations: Performance may be slightly affected; and additional RAM may be required, as name spaces require additional memory for directory cache and management.  For information, contact Client Solutions at 800.999.5368 or [email protected].

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Did you know...?

You can capture up to eight facts about a single individual in an insured�s office, and then search by those fields.  This feature, once available on TAM�s Personal Info screen, now resides in Contacts (versions 7.2  and  7.1.x).  Since these fields are agency-defined, it�s easy to capture very specific information.

To learn more about this feature, please click here to refer to the KnowledgeBase.

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Don�t let this happen to you

When was the last time you checked the integrity of your backup tape?  Are you certain your backup tape is restoring your data?

An agency telephoned Applied Systems to say its server had crashed and the agency needed to purchase a new one.  During onsite installation by a systems consultant from Applied Systems, the agency�s backup tape was found to be faulty. What�s worse, all of the agency�s backup tapes were determined to be bad. After exhausting all other avenues for retrieving their data, the agency had no choice but to turn to a data salvage company to try for retrieval.

This is only one problem that could arise if you don�t check the integrity of your backup tapes. Please don�t find yourself in this situation. Contact Applied Systems Support at 800-999-6512 or [email protected] and ask to have your backup tape checked.  Did you purchase your file server locally?  You�ll want to contact your local tech.  It�s worth the phone call!

NOTE:  Applied Systems manages both the backup and verification processes for all AppliedOnline customers.

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