Product: WinTAM Series 6
The Validate Clients utility verifies customers' balances. If the balances
are incorrect, it generates an error report. This utility can be run manually
through the DOSTAM Utilities menu or automatically through Night Utilities, for
all customers or just a range of customers.
This document is divided into the following sections:
The Client Validation report checks for several
types of problems:
- Duplicate Risk Found: This indicates that two
records in the Policy database have filed with the same risk number. See
the Customer Validation Report
Duplicate Risks. Contact Support if you need any assistance with
- Error 6: This error indicates that the commission calculated on a broker
billed item is incorrect. The transaction multiplied by the broker commission
does not equal the balance the broker owes the agency on that particular item.
Error 5: This error indicates that the policy balance found on the billing
screen does not match the total balance on each open invoice found on that
- Error 4 and Error 2: These errors indicate that the customer total
balance found on the main customer screen does not equal the total balance of
each billing screen and any transaction that was left on account with a
remaining invoice balance (PAY, RET, ADV).
- Error 3: This error indicates that
the total transactions previously appearing on a client statement still remain
open with a balance. These transactions make up a Balance Forward amount. Error
3's must be fixed before running Month-End statements in Balance Forward format.
Error 1 or 7: Contact Accounting Support for assistance. These errors have
several different causes.
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This document explains how to correct
client errors 2-6 that you may receive on the Validate Balances report. If you
receive an Error 1 or Error 7, fax the entire error report to Accounting
Fax Note: Faxes should be limited to 30 pages. Reports over 30 pages should
be mailed to Applied Systems. Please contact Accounting Support to get the proper
Printer Note: If the printer is not set up correctly in DOSTAM, problem items
will not print. If you are not sure if the printer is set up correctly, test
printing in DOSTAM before running the validation.
- Exit all users from the customer with the error.
- Access DOSTAM-UT-2-2-9
Validate/Repair Client Balances. A Validate menu displays.
- Using the arrow keys, select the error (error numbers are listed on the upper
right in parentheses) that appears on the Client Validation report. If the
client has more than one error, correct the larger numbers first.
- Follow the
screen prompts. Enter the client code, and when prompted to correct, answer Yes.
After correcting all errors on the client, highlight the Validate Balances
Report option. Enter C for customer (or B for Broker, F for Finance Company,
etc.) and then enter the Client Code. The program prompts:
- "Do you wish
ERROR #3 to be excluded?" Answer No.
- "Do you wish transaction report
to print when no errors are found?" Answer No.
- "Any Changes?"
- Ready the printer and then press [Enter].
- Check the printer. If all errors have been corrected, the report will not
print. If the report prints, correct the error displayed. (Sometimes correcting
one error creates another error.) Continue correcting errors and running the
Validate Balances Report for this client until it no longer prints.
receive an Error 1 or Error 7, or if you cannot correct an error through the
validate menu (it continues to print after you have selected that option and
tried to correct), fax the entire error report to Accounting Support.
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May 01, 2009 01:17 PM