Missing Account Error Reports 

Product: WinTAM Series 6; The Agency Manager, Series 7 and above

WPSEUDO.EXE is the file that runs the "Generate Month-End Journal Entries" Program (GLPSEUDO.EXE in DOSTAM). This program looks at items in the next accounting month that is to be posted. The following errors may appear when WPSEUDO.EXE is run during Night Utilities, Month-End, Balance Sheet, Income Statement, or Status of Accounts.

Missing Account Error Report 

These errors are very common but can point to many different problems, so pay attention to the line that appears immediately after this error. These reports can be reprinted from \TAM\SAV\ACTERR.LOG.

Note: Sometimes these missing account reports just mean that the agency needs to add the account. Before troubleshooting, consider if this is a new company payable account that was deleted, a new income account that should be entered, etc.

Transact Account 1-1-1-200 Not Found in Your Chart of Accounts 

Assuming account 200 is the title account for company payables, this error means that the agency has a transaction or adjustment with a blank billing company in the current month (next month to be closed). To find this, run an Account Current Report with the following parameters:

Set all parameters to ALL, except:

The first listing that comes up should have the title NO COMPANY

If this does not find items, run the Production Report using the following parameters:

Set all parameters to ALL, except:

If the Production Report still does not find items, try running a Miscellaneous Production Report and look for a JNL offset to account 200.

When you have found the problem item, delete it at the customer level and then simply reinvoice it so that it will file with all of its correcting billing information. If you have a problem deleting the item, please fax the report (with the item circled) to accounting support for assistance.

Transact Account 1-1-1-400 Not Found in Your Chart of Accounts 

Assuming account 400 is the title account for P/C Income, this error means that the agency is set up for Income Posting Breakdown, and the system can't find the subaccount in which to put the income. The first step is to review the GL Setup.

Series 7

  1. Access Utilities
  2. Expand the Accounting folder, expand the Setup folder, and select the GL Setup Report
  3. Click the Arrow

Series 6

Access DOSTAM, UT, 6, 8 Check GL Setup Options.

There is a section in here that indicates that the agency is set up for Income Posting Breakdown, and the category that was chosen (policy status; NEW, REN, etc., policy type class, producer code, or company code). When you know how income is broken down, you know how to run the Production Report to find the problem items.

All parameters should be set to ALL, except:

If this does not find items, rerun the Production Report, adding in the Extra Criteria :

The top of the report should list those items with a blank sort. Fax the report to Accounting Support for assistance correcting these items. You must also correct the billing screen / policy attached to these items so that it is filled with a Policy Status, Policy Type Class, or Producer to prevent future errors.

Transact Account 1-1-1-400-HSE Not Found In Your Chart Of Accounts 

Assuming account 400 is the title account for P/C Income, this error means that the agency is set up for Income Posting Breakdown and the system can't find the subaccount in which to put the income. Because of this, the system is trying to generate the journal entry into a "house" account. To correct this, you can either create the 400-HSE account (the amount in this account will be the total commission not broken down) or find the item with a blank status, producer or typegroup using the steps detailed above.

After you find the problem item, fax the report to Accounting Support for assistance. Remember to correct the billing screen / policy so no new transactions are entered that will cause another error.

Transact/Gledger Account 1-1- -400-XXX not Found in Your Chart of Accounts 

You will receive a message similar to this one if WPSEUDO finds an item with a blank department. Once again, you can usually find these with a Production Report using the same criteria as above and sorting by department. The top of the report will have the items with no department.

If a production report does not find any problem items, accounting support may need to list in the database for an item with no department.

Note:  If you are not able to get the above reports to produce the item that is generating the error, follow the instructions below as an alternative to finding the item that is generating the error:

TAM 6.3 and above

  1. Click Start and Run.
  2. Type Wintam.ini and click OK.
  3. Under the ENV section on a blank line type Generate_Validate_Accounts=1.
  4. Save the changes that you made and exit out of this file.
  5. Log into TAM and run the balance sheet including/regenerating the Month-End journal entries.

TAM 6.0.3 to 6.2

  1. Open an MS-DOS prompt and access the TAM drive. (If TAM is on F:, type F: and press [Enter].)
  2. Type CD\TAM and press [Enter]. You should be at a \TAM prompt. 
  3. Type SET Generate_Validate_Accounts=1 and press [Enter].
  4. Type SET NWC=1 and press [Enter]. Type MENU and press [Enter]
  5. Sign into DOSTAM
  6. Run the Balance Sheet GL-13 and regenerate Month-End Journal Entries.

Cannot Find Agency/Branch Record in INS to Get Fiscal Year 

WPSEUDO is finding an item with a blank or invalid agency or branch field. Run the Production Report using the following parameters.

The report will list items with no agency or no branch at the top of the report. Fax the report to Accounting Support.

Unmatched O/R Changes 

If you encounter this problem, you will receive a printed error report to fax to Accounting Support. Depending on the number of problem items that appear on the report, support may want to dial into your system to correct this. Give the support tech your modem information and set up a time when he or she can dial in when everyone will be off the system.

Last Revised: December 11, 2008 09:27 AM

SWE25833