Product: TAM - Series 7
The Validate Clients utility verifies customers' balances. If the balances
are incorrect, it generates an error report. This utility can be run manually
through the Utilities menu or automatically through Night Utilities, for
all customers or a range of customers.
This document is divided into the following sections:
The Client Validation report checks for several
types of problems:
- Duplicate Risk Found: This
indicates that two records in the Policy database have filed with the same risk
number. See the Customer
Validation Report Duplicate Risks. Contact Support if you need any
assistance with this error.
Error 1 or 7: Contact Accounting Support for assistance. These errors have
several different causes.
- Error 2 and Error 4: These errors indicate that the customer total
balance found on the main customer screen does not equal the total balance of
each billing screen and any transaction that was left on account with a
remaining invoice balance (PAY, RET, ADV).
- Error 3: This error indicates that
the total transactions previously appearing on a client statement still remain
open with a balance. These transactions make up a Balance Forward amount. Error
3's must be fixed before running Month-End statements in Balance Forward format.
Error 5: This error indicates that the policy balance found on the billing
screen does not match the total balance on each open invoice found on that
- Error 6: This error indicates that the commission calculated on a broker
billed item is incorrect. The transaction multiplied by the broker commission
does not equal the balance the broker owes the agency on that particular item.
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This section explains how to correct
client errors 2-6 that you may receive on the Validate Balances report. If you
receive an Error 1 or Error 7, fax the entire error report to Accounting
Note: Faxes should be limited to 30 pages. Reports over 30 pages should
be mailed to Applied Systems. Contact Support to get the proper mailing
- Exit all users from the customer with the error.
- Access Utilities/Accounting/Receivables/Validate/Repair Client
Balances. A Validate menu displays.
- Select the error (error numbers are listed on the right in parentheses) that appears on the Client Validation report. If the
client has more than one error, correct the larger numbers first.
- Enter the client code, and when prompted to correct, answer Yes to
fix the error.
After correcting all errors on the client, select the Validate Balances
Report option. Select the customer, broker, leinholder, or finance
company that you received the error on. Then enter the Client Code.
Note: You do not need to select the checkboxes on the right to exclude error 3, print report when no errors are found,
or include error 7. If you run the report and no errors print but
you feel that the client balance is incorrect, validate the client again and
select the Include Error 7 checkbox to to see if any additional errors
- Check the printer. If all errors have been corrected, the report will not
print. If the report prints, correct the error displayed. (Sometimes correcting
one error creates another error.) Continue correcting errors and running the
Validate Balances Report for this client until it no longer prints.
receive an Error 1 or Error 7, or if you cannot correct an error through the
validate menu (it continues to print after you have selected that option and
tried to correct), fax the entire error report to Accounting Support.
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October 20, 2010 04:37:29 PM