New Orleans agency calls AppliedOnline �saving grace� since hurricane

�AppliedOnline has been our saving grace since Hurricane Katrina. Thank goodness we switched to AppliedOnline in May of 2004! I don't even want to think about the added misery we would be experiencing if we were still operating from our old, in-house system.  I can't praise Applied Systems enough for its product and excellent support before, during, and after the storm. Thanks so very much, Applied!�                                                                --Johnny Fisk, Vice President

John W. Fisk Company
New Orleans, LA

At Client Solutions News press time, John W. Fisk Company was still without telephones, electricity, and safe running water; but staff members felt extremely lucky, because the storm effects could have been worse. Employees are scattered, working out of hotel rooms and other locations where an Internet connection is available so they can service customers.

Johnny Fisk said, �One piece of advice to all existing and future AppliedOnline customers: Use the system to its fullest possible extent. Enter all of the information you possibly can into the system. It is well-designed and can literally allow you to conduct business from anywhere in the world at any time, especially when your customers need you the most--after a disaster.�

Success stories like this and others from users have prompted Applied Systems to extend free migration to AppliedOnline for yet another month (see November specials). For information on migrating to TAMOnline or VisionOnline, contact Client Solutions at 800.999.5368 or [email protected].

To read about the AppliedOnline experience of Wellington Associates, a Mississippi agency affected by Katrina, click here.

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November Specials

For a limited time, Applied Systems offers FREE migration from your LAN system to TAMOnline or VisionOnline, the Internet-based versions of TAM and Vision. Calculate operating savings with our total cost of ownership tool. Grow your book of business by devoting time and energy to selling insurance and servicing customers instead of managing your IT concerns.

Also, until November 30, save 10 percent on subscriptions for web-based training and interactive computer-based training.

For information on AppliedOnline and discounted training subscriptions, contact Client Solutions at 800.999.5368 or [email protected].

In this issue:

New Orleans agency calls AppliedOnline� �saving grace�

November Specials

Agents Helping Agents

Disaster assistance from IVANS�

Important Notice for users on TAM version 6.2.0 or earlier 

User note for AppliedOnline 

Vision�s Import/Export option saves data entry time

Applied Systems reference agencies 

2005 TENCon draws record attendance 

Protecting your data in an emergency

TAM helpful hints

Receiving multiple copies of Client Solutions News?

On the road in November

Your Client Solutions Department

Applied Addresses and Phone Numbers

Disaster assistance from IVANS

Hurricane-affected agents are reminded that IVANS^� will increase--free of charge--the archiving of data held in the Information Exchange and ECS mailbox services for as long as needed.

Using the U.S. Postal Service, IVANS will identify the ZIP codes hit hardest to determine which agents (y-accounts) could have been affected. IVANS will then automatically increase the file archive so when the agencies are back in business, they can retrieve their files. ECS will retain its archive indefinitely; Information Exchange has been expanded from 60 to 120 days and can extend further if needed. If you know of agents affected by the storms, please notify IVANS with the agency name and y-account. IVANS will immediately take the necessary actions.

Also, keep in mind that IVANS is committed to assisting with telecommunication needs, offering special, at-cost pricing until agents can re-establish permanent connectivity. For assistance, please contact an IVANS account manager or Tim Hisch, Offering Manager, EDI, IVANS, Inc., at 513.943.8894, fax 203.601.4272, or [email protected].

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Important notice for users on TAM version 6.2.0 or earlier 

AT&T announced the January 1, 2006, withdrawal from dial and leased line services used in TAM version 6.2.0 and earlier. What does this mean to your agency? The products used to run batch interface for upload and download will no longer function. To ensure that there will be no interruption in your batch interface service, you must upgrade your TAM system if you are on 6.2.0 or earlier.

Contact Client Solutions at 800.999.5368 or [email protected] for upgrade information.

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User note for AppliedOnline 

To view free TAM or Vision training sessions or webinars from the web site for Applied University, Applied Systems� training resource center, please cut and paste http://au.appliedsystems.com into your local web browser.  Attempting to access this site within your TAMOnline session or TAMOnline email account will result in an error message. 

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Applied Systems reference agencies

�Thank you� to all agencies that have agreed to serve as references for agencies seeking information on Applied Systems products. Remember, a Client Solutions representative will email your agency contact person every six months to confirm whether you would like your agency to remain on our reference list. Please take a moment to reply to these emails. Would you like to be an Applied Systems reference? If so, tell us what products you use and why you like them. Please contact Client Solutions at 800.999.5368 or [email protected]. 

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2005 TENCon draws record attendance 

Congratulations to ASCnet, Applied Systems Client Network, on hosting a spectacular annual conference last month in Nashville, Tenn. �Celebrate!�, ASCnet�s 2005 Technology, Education & Networking Conference, was a memorable celebration of the user group�s 20^th anniversary. Record attendance and more educational sessions than ever made this year's annual event "the most valuable ever," according to many participants.

Staff members from Client Solutions, Support, and other Applied Systems departments were delighted to meet with so many customers in the TENCon Exchange, in classrooms, at mini-sessions, and at Theme Night as J.T. Taylor from Kool and The Gang made the dance floor the ultimate place to �Celebrate.�

Mark your calendar now for next year�s TENCon, scheduled for September 26-30 at the Gaylord Texan Hotel in Dallas, Texas.

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Vision�s Import/ Export option saves data entry time

Has a customer ever sent you an Excel spreadsheet of 50 vehicles to be insured?  Has an insured asked you for a data file of its 100 locations for purposes of review before renewal? Did you know that Vision has an import/export option that spares you the agony of entering all that data?  

From Home Base, click on Utilities, change the show to Import/Export Setup and Utilities, and click on Import/Export Data Utility. Here you can create a template for data being received or sent.  Select the fields and the order in which they should appear in the file. Data can be imported from or exported to a comma delimited, tabbed delimited, or fixed file format.  A template can be created for these schedules: boats, equipment, glass, locations, people, signs, and vehicles.

Once the template is created, you can import/export right from the Account Information section of the client�s electronic file. If necessary, a template change can be made by accessing the template right from Account Information.

Also, when exporting, you have the option to choose which policy the data should be exported from, and you can create the data file as an attached spreadsheet in the client�s electronic file.

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